How we work together
You do not need more hours. You need the right handoffs.
Every engagement starts the same way: find the one constraint, then build the system that removes it.
Find My Bottleneck
Where the work usually lands.
Owner dependency and decision systems.
If every decision runs through you, you are the ceiling. We map what routes through you, set decision rules your team can act on, and move you to exceptions only.
Sales and delivery workflows.
Your revenue should not wait on your inbox. We document the path from inquiry to sale, automate the standard cases, and route only real exceptions to a person.
Systems and documentation.
A business that lives in your head cannot outlive your memory. We capture your core processes as steps a new hire could actually follow, stored where your team already works.
Delegation and hiring.
Camaraderie and delegation are two different things. We define your next hire, what they take off your plate, and how ownership gets assigned by outcome instead of by task.
Automation.
Automate the boring, keep the human. We find your most repeated manual work, automate the top few, and connect the tools that hold the same information twice.
How to start.
The Operations Bottleneck Audit. Free. Twelve questions, about five minutes. You get your Owner-Free Score, your single binding constraint, what it is costing you, and your first ninety days.
The Operations Audit. Paid, and credited toward the engagement if you move forward. We map your full constraint and build your ninety-day roadmap together, specific to your business.
The Owner-Free Method engagement. Six months. We work the four steps end to end and build the systems, not just the plan.
Most people start with the free audit. It costs you five minutes and tells you whether the rest is worth your time.
Proof.
A transportation company had every client quote and every content approval funneling through the owner, plus manual follow-up on every website inquiry. We built a rules-based workflow that approved or denied against set parameters and took the owner out of the middle. The result was 34% growth in the first quarter after we put it in place.
Who this is for.
You run a service business somewhere between $1M and $10M with a team of roughly ten to fifty. You are past the startup scramble and you are still the person everything depends on. I work most often with home services, events and travel, and coaching and consulting.
If you already have a COO or an operations team, you probably do not need me.